Frequently Asked Questions
Everything you need to know about your beauty orders.
How long does delivery take?
We offer several shipping options. Standard delivery typically takes 2-3 working days, while our Next Day Delivery service ensures your beauty favorites arrive the following day if ordered before our cutoff time.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are all products sold on Justmylook authentic?
Yes, we are authorized stockists for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. For your convenience, we also support PayPal and 'Buy Now, Pay Later' options like Klarna and Clearpay.
Can I change or cancel my order after it has been placed?
Because we aim to dispatch orders as quickly as possible, we have a very small window for changes. Please contact our customer service team immediately, and we will do our best to assist you before the order is processed.
Do you ship internationally?
Currently, we primarily focus on domestic shipping within the UK. Please check our shipping page for the most up-to-date list of available international destinations and rates.