Returns & Exchanges
At Justmylook, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for unused and unopened products. Please ensure all items remain in their original packaging with security seals intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original box or a sturdy alternative to prevent damage during transit, ensuring all original components are included.
Label and Post
Download and print your prepaid return shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund back to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing